Stan and Julie Cooke first established themselves in the Rockhampton real estate market in 1980, known originally as Stan Cooke Real Estate. While the company has evolved over the last 33 years, their in-depth knowledge of the Rockhampton, Yeppoon and Gracemere real estate market has remained.
Having run a successful franchise for the past 10 years, Stan and Julie felt the need to find their own identity and stretch their wings, and have rebranded as Cooke & Associates Property Agents.
“We were a successful, well established business but there was so much room to grow. We felt we needed our own identity to really express our strengths. We have created a new, contemporary brand and have made significant adjustments allowing us to better serve our clients and customers and embrace the changing market place in accordance with our core market.”
The team at Cooke & Associates Property Agents is determined to go beyond the traditional expectations of real estate agents. Their goal is to provide exceptional service with a fresh, contemporary and innovative approach in the sales, marketing and managing of your real estate.
Cooke & Associates Property Agents have raised the bar in Rockhampton, Yeppoon and Gracemere real estate and will continue to make their mark on the Central Queensland marketplace. They will continue to achieve premium results for their clients with their personalized style – which is all about maximising your return.
Cooke & Associates Property Agents have the experience and track record to adapt and succeed in any market conditions. The company’s commitment to staff development has created a highly skilled and professional sales team. The success of Cooke & Associates Property Agents is directly linked to their dedication to continual improvements to their client focus. They are unashamedly seller focused and the salespeople provide a style of service that mixes professionalism with a high degree of care, which has resulted in a large portion on their business originating from referrals and repeat business.
“We have a long and committed real estate heritage in Rockhampton, Yeppoon and Gracemere and we are proud to assist in the buying and selling decisions of our clients for many years to come.”
Our service standards are based on communication, information, education and follow-up. We have identified that owners have 5 major areas of concern.
- Vacant periods
- Communication and updates on timelines and instructions
- Property Manager is always contactable
- Property Manager or assistant returns calls & emails within 2 business hours
We have developed a process that works hard to overcome these concerns by giving owners time to comfortably react to market conditions. We start our re-letting process 12 weeks prior to the lease end date and the letting process 6 weeks prior to the vacating date. This allows time for us to give the owner information that will allow them to become conversant with the current market conditions and the price the property needs to be positioned to avoid a vacancy.
We also acknowledge that owners are often at a distance from their properties and may have long periods of not being able to see their properties. With this in mind, we have a routine inspection report that offers a pictorial summary of their property from the front gardens, through every room of their home to the back yard. This report outlines any noted maintenance required and highlights areas of future upgrades. This report is done every 17 weeks and emailed directly to the owner. It is then followed up with a phone call from their Property Manager.
We use emails, sms and phone calls as our primary way of staying in contact. We find that both owners and managers find this mix of communication both convenient and precise.